Privacy Policy

1. Information We Collect

We collect information you provide directly, information collected automatically, and information from third parties when applicable.

• Information you provide: contact details (name, email, phone), vehicle details (make, model, VIN, diagnostic data you share), account credentials, support requests, and other information you submit to use our services.
• Automatically collected information: device and browser information, IP address, location data (to the extent permitted by your device and settings), usage and performance data, and cookies and similar tracking technologies.
• Third-party sources: information from service providers, analytics providers, and any partners where you have authorized sharing (for example, third-party repair providers or diagnostic tool integrations).

2. How We Use Information

We use collected information for legitimate business purposes, including:

• Providing, maintaining, and improving our online platform and diagnostic services.
• Processing transactions, appointments, and service requests.
• Communicating with you about your account, services, and updates.
• Customizing and optimizing your experience, including analytics and product development.
• Protecting the security and integrity of our services and preventing fraud or abuse.
• Complying with legal obligations and enforcing our terms.

3. Cookies and Tracking Technologies

We and our third-party partners use cookies, web beacons, and similar technologies to provide, secure, and analyze our services. Cookies help remember your preferences, enable core functionality, and provide analytics. You can control cookie settings through your browser or device. Disabling certain cookies may affect functionality of the platform.

4. Sharing and Disclosure

We share information as described below and only where necessary or permitted:

• Service providers: third parties who perform services such as hosting, analytics, payment processing, and communications.
• Business operations: partners or repair shops where you request diagnostics, scheduling, or services.
• Legal and safety: to comply with legal obligations, respond to legal process, enforce our policies, or protect rights, safety, or property.
• Business transfers: in connection with a sale, merger, financing, or acquisition of assets, subject to confidentiality and buyer obligations.
• With your consent: when you authorize sharing with specific third parties.

5. Data Retention and Security

We retain personal information only as long as necessary for the purposes described and to comply with legal obligations. We implement reasonable administrative, technical, and physical safeguards to protect personal information. No method of transmission or storage is fully secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

Subject to local law, you may have rights regarding your personal information, such as accessing, correcting, deleting, or restricting processing. You may also object to certain processing or request data portability. To exercise rights or ask questions, contact us at info@italojet.life. We will handle requests in accordance with applicable law and may require verification before fulfilling certain requests.

7. International Transfers

We operate globally and may transfer information to countries with different data protection laws. When we transfer personal information, we apply appropriate safeguards as required by applicable law to protect your information.

8. Children

Our services are not directed to children under 16. We do not knowingly collect personal information from children under 16. If we learn we have collected such information, we will take steps to delete it.

9. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will post the updated policy on our platform and indicate the date of last revision. Continued use of our services after changes indicates acceptance of the updated policy.

10. Contact Us

If you have questions or requests regarding this Privacy Policy, please contact: